What is an early withdrawal penalty?

If you withdraw funds from your CD prior to the maturity date, you will be charged an early withdrawal penalty, which will be calculated bas...

Can I apply for a U.S. mortgage if I live in China?

Yes, you can apply for a U.S. mortgage with East West Bank even if you live in China and are not a U.S. citizen or U.S. resident. Unlike som...

What is the maximum single payment amount I can send to a payee?

The maximum single payment amount you can send to a payee is $99,999.99.  

Where can I find my payee account number and zip code?

Please refer to your payee billing statement to obtain your account number, payee address, and payee zip code.  

I scheduled a payment, but I don't see it in my Bill Pay Payment History?

Your Bill Pay payment history only displays payments scheduled to occur within the next 3 months.  If the payment was scheduled with a ...

What is Snap Check?

Snap Check is East West Bank’s mobile deposit service, which allows you to snap a photo of the front and back of a paper check for deposit p...

What types of checks can I deposit using Snap Check?

You may use Snap Check to deposit original checks (i.e., personal, business, or government checks) that are payable to and properly endorsed...

What are my Snap Check Limits and where can I find them?

Mobile Deposit Limitsa. Mobile Deposit Amount LimitsService Type Daily Limit Rolling 30 Day LimitMobile Deposit $5,000 1 $25,000 21. Daily L...

What are the Snap Check endorsement requirement?

Before you snapping your check photos, please sign (endorse) the back of the original check and write “For Mobile Deposit Only” below your s...

How will I know if there’s a problem with my mobile deposit after I submit it?

If we encounter any issues when processing of your check. we’ll send a written alert to your primary address by U.S. mail. If the bank that ...

What should I do with my paper check after using Snap Check?

After successfully depositing your check using Snap Check you should securely store the original check for 14 days after your deposit, and t...

Are there fees for using Snap Check?

Currently, there are no fees for customers to use Snap Check to deposit checks, although returned check fees may apply if the check is retur...

What is the daily cut-off time for making a Snap Check deposit?

Snap Check deposits made after 9:00 PM Pacific Time, Monday – Friday (excluding U.S. Federal Holidays) will be processed the next business d...

I deposited a check via Snap Check, but I don't see it in my Transaction History?

Checks deposited via Snap Check will appear in your Transaction History once they have been processed. If you make your deposit on a busines...

When will the funds from my Snap Check deposit be available to use?

Generally, funds from a Snap Check deposit made on a Business Day before the 9:00 PM Pacific Time cutoff, will be available no later than th...

What does credit mean in the U.S.?

In the U.S. credit is an important tool for consumers. It can help people buy a home, pay for college or help start a business.  Consum...

Will my security deposit cover any payments or generate interest?

No, your monthly payment must be made each month and cannot be withdraw from your security deposit. You are responsible for continuing ...

Does my security deposit earn interest?

Your security deposit may earn interest if it is being held in a consumer account where interest is accrued based on the terms and condition...

The Secured Credit Card asks for information about my assets. Do any assets I list have to be in the U.S.?

No, you can include your financial assets from outside of the U.S.

Can my application for Secured Credit Card be declined?

Yes.  Just like any credit card, there are conditions that could cause your application for this credit card to be declined.

How should I contact the customer service for Secured Credit Card issues?

Before you receive your card, you can call (CN)+86 400.080.5290 or (U.S.) +1 833. 468. 8356 for general inquiries or application status. Aft...

What is secured credit card?

https://www.velobank.com/cn/resources/tutorial/secured-card.html

How safe are CDs?

The FDIC (Federal Deposit Insurance Corporation) insures up to $250,000, per insured bank for each ownership category. East West Bank is an ...

How can I fund my CD Account?

Your CD account must be funded at the time of opening by transferring available funds from your Premier Checking account.

What is an early withdrawal penalty?

If you withdraw funds from your CD prior to the maturity date, you will be charged an early withdrawal penalty, which will be calculated bas...

How do I contact the Customer Service Team?

By Live ChatMobile App: After login, go to “Help Center” and select “Chat With Us”. Online Banking: After login, click the chat option on th...

What is intermediary bank and why do I need to provide this information for international wires?

Some International Wires will require you to indicate an Intermediary Bank as part of the wire instruction. An intermediary bank is simply ...

When I request to send a wire, what address should I provide under “Recipient account address”?

We collect the recipient address to comply with US regulations. For your own accounts, provide the address that you registered with the oth...

I am expecting an incoming wire, when should I expect to receive my funds?

For International wire transfers the delivery time varies, depending on the country and the sending bank’s processing requirements. Addition...

Summary of funding method

https://www.velobank.com/cn/resources/tutorial/funding-summary.html

What information do I need to wire funds in my account?

To fund your account through a foreign bank, brokerage account or financial institution via wire transfer, contact the bank you wish to tran...

What are the password reset requirements?

Your new password must contain a minimum of:Eight characters, (at least one Upper Case letter and one Lower Case letter), and one number (nu...

Which address will you mail my East West Bank debit card to?

When requesting a debit card in the mobile app, if your East West Bank checking account has an in-China address you’ll be asked to enter a o...

I scheduled a payment, but I don't see it in my Bill Pay Payment History?

Your Bill Pay payment history only displays payments scheduled to occur within the next 3 months.  If the payment was scheduled with a ...

How do I fund my East West Bank account through a U.S. bank, brokerage or financial institution via ACH transfer?

1. Go to your U.S. bank, brokerage account or financial institution and add your account as a recipient. 2. You will need to provide your Ac...