What is Velo Bill Pay?

Velo Bill Pay allows you to pay bills from your Velo checking account to payees located in the U.S.  You can also use the service to re...

Which payees can I make a payment to using Velo Bill Pay?

Currently, Velo Bill Pay only supports payments made to payees within the Velo Bill Pay’s payee network. These payees are mostly medium...

Can I use Velo Bill Pay to make a payment to a payee located in China?

No. Velo Bill Pay only supports payments made to U.S. based companies. Foreign companies that offer products or services in the U.S. and hav...

How will payments made after the Velo Bill Pay cutoff time be handled?

Any payment made after the Velo Bill Pay business day cutoff time will be processed in the next business day. The Velo Bill Pay cutoff time ...

What fees will I be charged if I make a payment using Velo Bill Pay?

Velo does not charge a fee for using the Velo Bill Pay service.    You may incur a Non-Sufficient Funds fee if your...

What is the maximum single payment amount I can send to a payee?

The maximum single payment amount you can send to a payee is $99,999.99.  

Where can I find my payee account number and zip code?

Please refer to your payee billing statement to obtain your account number, payee address, and payee zip code.  

How can I cancel a Velo Bill Pay payment?

You can ONLY cancel a Velo Bill Pay payment if the payment status is listed as “Pending” in your bill payment history.  When ...

When will the bill payment be debited from my Velo Checking account?

If your payment was processed electronically, you can expect that your Velo checking account will be debited on the Pay On date you selected...

I scheduled a payment, but I don't see it in my Bill Pay Payment History?

Your Bill Pay payment history only displays payments scheduled to occur within the next 3 months.  If the payment was scheduled with a ...

What is Snap Check?

Snap Check is Velo by East West Bank’s mobile deposit service, which allows you to snap a photo of the front and back of a paper check for d...

How to use Snap Check to deposit checks?

To use Snap Check login to the Velo Mobile App and go to the My Velo tab. Then click on Deposit Checks to start using Snap Check. Choose the...

What types of checks can I deposit using Snap Check?

You may use Snap Check to deposit original checks (i.e., personal, business, or government checks) that are payable to and properly endorsed...

What are my Snap Check Limits and where can I find them?

Mobile Deposit Limitsa. Mobile Deposit Amount LimitsService Type Daily Limit Rolling 30 Day LimitMobile Deposit $5,000 1 $25,000 21. Daily L...

What are the Snap Check endorsement requirement?

Before you snapping your check photos, please sign (endorse) the back of the original check and write “For Mobile Deposit Only” below your s...

How will I know if there’s a problem with my mobile deposit after I submit it?

If we encounter any issues when processing of your check. we’ll send a written alert to your primary address by U.S. mail. If the bank that ...

What should I do with my paper check after using Snap Check?

After successfully depositing your check using Snap Check you should securely store the original check for 14 days after your deposit, and t...

Are there fees for using Snap Check?

Currently, there are no fees for customers to use Snap Check to deposit checks, although returned check fees may apply if the check is retur...

What is the daily cut-off time for making a Snap Check deposit?

Snap Check deposits made after 9:00 PM Pacific Time, Monday – Friday (excluding U.S. Federal Holidays) will be processed the next business d...

I deposited a check via Snap Check, but I don't see it in my Transaction History?

Checks deposited via Snap Check will appear in your Transaction History once they have been processed. If you make your deposit on a busines...

When will the funds from my Snap Check deposit be available to use?

Generally, funds from a Snap Check deposit made on a Business Day before the 9:00 PM Pacific Time cutoff, will be available no later than th...