Do I need a Velo Debit Card?

A Velo by East West BankTM Visa Debit Card is not needed to make deposits or initiate remittances and transfers from your checking account. ...

How do I request my Velo Debit Card?

To order a Velo by East West BankTM Visa Debit Card, please click the [My Velo] button on the main Velo app page and select [Card Security]....

How long will it take to receive my Debit Card?

From the time you submit your debit card request in the Velo mobile app, you should expect to receive your card in:* 7 – 10 business days to...

Can I use my Velo debit card in China, even though my account is in US dollars?

You'll be able to use your Velo Visa debit card in China at Merchants or ATMs displaying one or more of the following network logos: Visa&re...

What fees will I be charged when using my Velo debit card at the ATM?

If you have a Velo Premier Checking account, no fee will be charged when using an East West Bank ATM, or an ATM that displays the Allpoint ...

Which ATMs will accept my Velo debit card?

You can use your Velo debit card at any ATMs that display any one of the following logos: Visa®, Plus ®, STAR®, NYCE®, PULS...

How do I activate my Velo debit card?

Once you receive your debit card by mail, you’ll be able to activate it directly from within the Velo mobile app. Under【My Velo】, select the...

Which address will you mail my Velo Debit Card to?

When requesting a debit card in the Velo mobile app, if your Velo checking account has an in-China address you’ll be asked to enter a one-ti...