How can I view my Velo Account statement?

To access your account statements in the mobile app:• On the dashboard tap the “Available Balance” to navigate to the Transaction History pa...

What are the password reset requirements?

Your new password must contain a minimum of:Eight characters, (at least one Upper Case letter and one Lower Case letter), and one number (nu...

Where can I find my account number?

On the mobile app dashboard simply tap your “Available Balance” to navigate to the Transaction History page, then tap on the three dots at t...

What is my routing number?

The routing number is a nine digit number used to identify a U.S. financial institution.Within the U.S. you’ll need to provide both your Vel...

What is an ACH Transfer?

ACH transfers are electronic payments made through the ACH Network – a U.S. nationwide network that enables the transfer of funds between ba...

How do I contact the Customer Service Team?

By Live ChatMobile App: After login, go to “Help Center” and select “Chat With Us”. Online Banking: After login, click the chat option on th...