What is a Wire Transfer and how much are the fees?

A Wire Transfer is a method of transferring funds electronically between banks from one account to another. Typically, Velo by East West Ban...

How do I make a transfer from my Velo account to another U.S. bank account?

On the Velo by East West BankTM Mobile app, select “Transfer” to navigate to the Transfer Money page.Tap “Send To” and select the recipient ...

What are my transfer limits?

Your transfer limits will vary depending on the type of transfer. In the mobile app you can check your transfer limits via the mobile app, ...

How long does it take for funds to be transferred from my Velo account to other financial institutions?

The time it takes for funds to reach the recipient’s bank account depends on the transfer option chosen. Typically, it will take: - U.S. Dom...

Can I transfer money internationally with Velo?

Velo services both incoming and outgoing International wire transfers. On the Velo by East West BankTM Mobile app dashboard, select “Transfe...

If I’m expecting an incoming wire, when will I receive my funds?

Wire transfers made between U.S. banks may be received as soon as the same business day or take up to 1 business day. For International wire...

What are my cut-off and processing times for transfers?

Domestic/International Wire Transfer: Cut-off time for Wire Transfers is 1:00pm PTACH Transfer: Cut-off time for ACH transfers is 5:00pm PT....

What is intermediary bank and why do I need to provide this information for international wires?

Some International Wires will require you to indicate an Intermediary Bank as part of the wire instruction. An intermediary bank is simply ...

Sometimes my transfer takes longer than expected, why?

Although most Wire and ACH transfers will be received by the estimated delivery date, they may take longer due to various reasons, such as: ...

When I request to send a wire, what address should I provide under “Recipient account address”?

We collect the recipient address to comply with US regulations. For your own accounts, provide the address that you registered with the oth...

What is IBAN number?

An IBAN (International Bank Account Number) is a unique number used to identify a customer’s bank account. Not all countries use IBANs, but...